ScanShell Scan2Contacts Guide de l'utilisateur télécharger pdf (Page 15)

Appendix A: Troubleshooting

4. APPENDIX A: TROUBLESHOOTING

Description Answer

When I try to enable

Scan2 Contacts I

got an error

message, which

says that another

CSSN application is

open

Scan2Contacts can not

work while another CSSN

application is running. To

activate Scan2Contacts,

close the other application

and press on the state

button in the toolbar.

I opened outlook

and got an error

message from

Scan2Contacts

Scan2Contacts failed to

load. Check if the scanner is

connected properly, and

press on the state button in

the toolbar. If

Scan2Contacts is not

enabled, contact the support

team.

The application

state is set to

Disabled on

startup.

Try to enable the

application by pressing

on the state button. If this

does not help, check if

the scanner is properly

connected and try again

There are

irregularities or

deterioration in

scanning and OCR

quality

Clean and calibrate the

scanner, see page 9

Any other problem

or question

Contact our technical

support at

www.scan2contacts.com

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